Mobile app orders, delivery, boosts Caffe Nero’s Q4 sales

The brand opened 23 new stores during the quarter.

Premium coffee house brand Caffè Nero has announced robust trading for the final three months of its financial year, including strong like-for-like sales growth, taking sales to 112% of 2019 pre-pandemic levels.

The group attributed its growth to increasing delivery sales via its mobile app. 32% of its UK store transactions have taken place via the app.

Between March and the end of May, Caffè Nero also continued the expansion of its delivery sales in the UK, with sales growth of 63.3% compared to the same period in 2022.

During the same period, Caffè Nero opened 23 new stores at the Group level across its various different territories, with seven of those coming in the UK.

The Nero Group also continued a major refurbishment programme which saw an initial 200 stores upgraded across the Group over the past 12 months, 140 of which were in the UK. A further 180 stores are scheduled for refurbishment during the next financial year as the Group continues to upgrade its estate.

“Our continued growth of Delivery sales is also hugely encouraging. Despite difficult market conditions and inflationary costs still being challenging, the Caffè Nero brand has traction and is moving forward. With our new store opening programme and exciting product launches ahead, combined with clear customer demand for the brand, I’m confident we will have a strong summer and autumn,” Caffè Nero Founder and Group CEO, Gerry Ford.